HomeMembership Claim Page

No, HomeMembership does not contract providers, you choose and hire your own provider (must be licensed , if applicable).  If you do not have one, we have a locator tool to help you based off the skilled trade and zip code HERE HomeMembership lets you decide who you want to contract with and not wait on hold, have missed appointments by a company you are unfamiliar with or even worse, have to wait days or weeks to be serviced.  Choosing your own provider lets you use your trusted local company and get serviced right away.

With Home Membership you choose your own provider, HomeMembership does not have to approve the vendor or have a contract with them, you pay for your repair just like a retail customer and send us the receipt for reimbursement or we can pay the service provider directly but we would need you to have them email us a repair diagnosis at [email protected] so a Member success representative can approve.

At HomeMembership we do not send out a network service provider to your home. You pick your own service provider to complete the repair and then we reimburse you for the parts and labor that is listed on your coverage chart. If you are not sure what is included in your plan please see your welcome letter or vist Homemembership.com to view all the coverages in the coverage chart.

Once your provider is on site and diagnoses the issue you will look at the coverage chart HERE to see if the part is listed, if it is,  look at the total part and labor amount,  this is what we reimburse you for.  HM has listened to our members and changed the way warranties are done.  Our transparent coverage chart shows everything that is covered. We do this so you have full knowledge of what we pay for with no hidden terms, grey areas or waiting for an approval that could be denied.  If it's listed on our chart we pay for it, if it's not, we don't.  Do we cover everything? No,  but you can count on us to cover and pay for what we list.

If you chose to upgrade due to the system's age or the part is no longer manufactured and you must replace it, we will send you the money for the original part/s that caused the failure.  That money can be combined with yours to buy another system or unit. While we do not offer replacement coverage the warranty will reimburse for the part or parts that have failed in your unit. For the example of a dishwasher,  if the main control board fails in the current one and a new one is needed, you would be paid up to $350 which could be applied towards the purchase of the new unit.